Rockhopper Services - Data Recovery, Networking, Peripheral Devices & Virus Removal

Data Recovery

The most common data recovery problem involves an operating system (OS) failure in which case the goal is simply to copy all files, documents and pictures to another disk. Another problem involves a disk-level failure, such as a damaged file system or a hard disk failure. Depending on the problem, solutions involve repairing the file system, or master boot record, or hard disk recovery techniques ranging from software recovery of corrupted data to hardware replacement on a damaged disk. Another problem that is common is files have been deleted from a storage device such as camera card, external hard drive or jumpdrive. The contents of the deleted files are not removed immediately from the drive; instead, references to them in the file structure are removed. The original file contents remain in which case the deleted files may be recoverable.

Networking

A computer network, or simply a network, is a collection of computers and other hardware components connected by wires, wireless or both that allow sharing of resources and information.

• -- Wired and/or wireless support
• -- Network down times or dropped connections
• -- Router or switch problems
• -- File and/or printer sharing

Peripheral Devices

A peripheral device is generally defined as any device such as a computer mouse, keyboard, hard drive, etc. that connects to and works with the computer in some way. Other examples of peripheral devices are usb hard drives, printers, scanners, external hard drives, microphones, speakers, webcams, and cameras.

• -- Printers, Scanners, Cameras
• -- USB Devices, External HDDs
• -- Mouse/Keyboards
• -- Anything else Computer related

Virus & Malware Removal

If you use a computer, read the newspaper, or watch the news, you will know about computer viruses or other malware. These are those malicious programs that once they infect your machine will start causing havoc on your computer. There are many forms of infections which include: Malware, Adware, Dialers, Hijackers, Spyware, Trojan, Virus and Worms. Contact Us if you are having problems with your PC.

FakeAV or Fake AntiVirus, also known as ScareWare, is a class of malware that displays false alert messages to the user concerning threats that do not really exist. These alerts will prompt users to visit a website where they will be asked to pay for these non-existent threats to be cleaned up. The FakeAV will continue to send these annoying and intrusive alerts until a payment is made.

Malware includes computer viruses, computer worms, Trojan horses, most rootkits, spyware, dishonest adware and other malicious or unwanted software. A worm can exploit security vulnerabilities to spread itself automatically to other computers through networks, while a Trojan horse is a program that appears harmless but hides malicious functions. Worms and Trojan horses, like viruses, may harm a computer system's data or performance. Some viruses and other malware have symptoms noticeable to the computer user, but many are surreptitious or simply do nothing to call attention to themselves. Some viruses do nothing beyond reproducing themselves.

A rootkit is a malicious type of software designed to hide the existence of certain processes or programs from normal methods of detection and enable continued privileged access to a computer.

First thing you need to determine is if your computer has a virus at all. You might suspect your computer of having a virus if it seems to be running slow, your web browser automatically goes to a site you don't recognize or strange warnings or popups occur when you system boots. You can attempt to try and clean your system but in most cases the virus will not allow you to run your anti-virus program or any other program. Most likely it is time to bring your system in and we will remove the virus for you.